Can I call 9-1-1 from my wireless phone?
9-1-1 dispatchers will not receive your phone number or location automatically.
Know where you are -- Address, Intersection, Mile Marker.
Know your phone number.
If emergency personnel cannot find your location, they need to be able to call you back for additional information.
If I call 9-1-1 will there be an immediate response?
All life-threatening emergencies are responded to immediately.
Other calls are handled by priority.
The situations which could cause the most harm to people or property are handled before those with no safety issues.
What should I do if a dispatcher doesn't answer immediately?
Stay on the line. 9-1-1 calls are answered in order received.
Be ready with your information: address, telephone number and problem
If you hang up or are disconnected, the call still comes through to the 9-1-1 dispatch
Do 9-1-1 Dispatchers provide emergency medical instructions?
9-1-1 Dispatchers can help with CPR on someone who isn't breathing and may not have a pulse.
9-1-1 Dispatchers can help with emergency childbirth.
9-1-1 Dispatchers can help with severe bleeding problems.
STAY ON THE PHONE! Wait until the dispatcher hangs up in case they need more information or have further instructions.
Does 9-1-1 work with Poison Control?
The 9-1-1 dispatcher will ask you questions to determine if an ambulance is needed.
Your call can be transferred to Poison Control.
The 9-1-1 dispatcher will monitor the call, in case the patient's condition gets worse and EMS would be needed.
When should I teach my child about 9-1-1?
Depends on the child. If the child can read numbers and dial the phone, they can be taught how to call 9-1-1. Some children can do this at age two and a half to three years old, some are five years old before they understand.
Teach them when to call 9-1-1. Children can recognize emergencies such as fire or someone unconscious. They can also be taught when law enforcement officers are needed.
Remind children 9-1-1 is for emergency only.
What should I do if I accidentally call 9-1-1?
Don't hang up!!! Simply explain to the dispatcher what happened.
If you hang up or are disconnected, the call still comes through to the 9-1-1- dispatcher. They will try to call you back. If no one answer, law enforcement officers will be sent to the address on the call.
Be prepared to describe the problem. Have the address/location information. Stay on the phone.
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