911 SAVES LIVES
When you are faced with an emergency, time plays a very important part in the outcome. That's why you should always use 911 when you need emergency help from law enforcement, the fire department, an
ambulance or possibly all three. Even the smallest child can be taught to use 911.
911 IS A 24 HOUR NUMBER
IS ACCESSIBLE FROM ANY WORKING PHONE
AND IT IS TOLL FREE |
Washington County Communications is equipped with the enhanced 911 system. When a 911 call comes in to the Communication Enter a display appears on a computer screen to let the dispatchers know from where the call is coming and from what phone number. However the dispatcher will confirm this information with the caller to insure that the information is correct.
When calling to report an incident:
Stay Calm
Speak Clearly
The dispatcher answering will ask, "What is your emergency?
Explain what is happening and where.
Give your name and address.
The Dispatcher will ask you a number of questions based on the situation.
Remember to stay calm and answer the questions as best as you can.
Know that help is on the way.
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IMPORTANT INFORMATION WHEN CALLING 9-1-1 ON YOUR CELL PHONE
The growth in cell phone usage is tremendous- but, if you depend on a cell phone in an emergency, help may not be able to find you. It's one of the main reasons people buy cell phones in the first place: Just in case of emergency. And every day, thousands use their cell phones to dial 9-1-1. The problem is that, for some of them, help is more than just a phone call away. Everyone relies on their cell phones for perceived sense of security that can't always be provided.
DISPATCHERS DO NOT KNOW WHERE YOU ARE!!!
Your call will hit the nearest cell tower, not always in the county you are calling from, and that tower could be miles from where you are located.
Know where you are: an address, intersection or highway mile marker.
Know your phone number!If emergency personnel cannot find your location, we can call you back for more information.
Poor Connections or weak signals!!Very frustrating for everyone!! If you are unable to be heard, move to a different location and call again.
Numerous tragedies have occurred as cell phone owners have the expectation that when they dial 911, like they do at their house, that they'll be able to be found.
Recently the federal government set a mandate for cell phone companies to find a solution. Each cellular company has an individual timetable for getting the job done. Contact your cellular company for further information.
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